Refund policy

Returns & Refunds
We want you wearing it, not regretting it. If something isn't right, tell us.

The window
You have 30 days from the delivery date to request a return.

Condition
Items must be unworn, unwashed, with tags attached and the patch unmarked. Headwear picks up hair product and sweat quickly, so please try it on somewhere clean before you commit to it. We won't resell a cap that's been worn, so we can't accept one back.

How to start a return
Email hello@gridgolfco.com with your order number and what's wrong. We reply within one business day.

Return shipping
We cover return shipping on your first return within the United States. We'll email you a prepaid label. Please contact us before sending anything back, or we may not be able to match the package to your order. Canadian returns are shipped back at the customer's cost.

Exchanges
If it's a different item you want rather than your money back, say so and we'll ship the replacement as soon as we have the original back.

Refunds
Once we receive and inspect the item, we'll refund your original payment method. Your bank typically posts it within 5 to 10 business days. Original shipping charges are not refunded.

Damaged, defective, or wrong item
Our mistake, our cost, no 30-day limit. Send a photo to hello@gridgolfco.com and we'll replace it or refund you in full, whichever you prefer.

Not returnable
Items marked final sale, and anything returned outside the 30-day window or in worn condition. If a return arrives that doesn't qualify, we'll contact you before doing anything with it.

Lost or stolen packages
If tracking shows delivered and you don't have it, contact us within 7 days of the delivery scan. We'll help you file a carrier claim and work something out with you.

Questions
Grid Golf Co., El Paso, Texas · hello@gridgolfco.com